247FitMe
Terms & Conditions
Effective: 01 September 2026 · Version: 2.0 · Applies to 247fitme.com, workouts.247fitme.com and the 247FitMe applications
The short version
• You must be 18 or over. Talk to a doctor before starting if you have any health concern.
• The Monthly, Quarterly and Annual Packs each start with a 16-day free trial. Cancel before it ends and you pay nothing. The Coaching Membership has no trial, and the one-off Coaching Consultation is not a subscription.
• Subscriptions renew automatically, but no plan ever ties you into a second fixed term. Cancel any time, without logging in. On a renewed Quarterly or Annual plan we refund the whole months you have not used.
• Your cancellation clock starts when you subscribe, not when you are charged. On the Monthly, Quarterly and Annual Packs your 16 free days mean that leaving in that time costs you nothing.
This summary is for convenience. The full terms below are what apply.
Contents
1. Who you are contracting with
2. These terms and your agreement
3. Eligibility and age
4. Health, safety and medical disclaimer
5. What the service is
6. What you need, and the limits of your plan
7. Your account
8. Plans, prices and taxes
9. Free trial
10. Billing and automatic renewal
11. Cancelling your subscription
12. Your 14-day right to change your mind
13. Refunds
14. Purchases through Apple or Google
15. Coaching, consultations and live classes
16. Service quality and your legal rights
17. Changes to the service
18. Changes to these terms
19. How you may use the service
20. Our content and your licence
21. Your content and the community
22. Suspension and termination by us
23. Our responsibility to you
24. Complaints and disputes
25. Governing law and where you can bring a claim
26. General
27. Contact us
28. Annex: model withdrawal form
1. Who you are contracting with
247FitMe is operated by XVerse Space Pte. Ltd., a company incorporated in Singapore with Unique Entity Number (UEN) 201912585R, registered office 8 Eu Tong Sen Street, #14-99, The Central, Singapore 059818.
In these terms, "we", "us", "our" and "247FitMe" mean that company. "You" means the person who opens an account or buys a subscription.
When you subscribe through our website, your contract for the service and for payment is with us. Different arrangements apply if you subscribe inside our mobile apps — see section 14.
How to reach us
Email: 247fitme@247fitme.com
Telephone: +66822305810 (charged at no more than your standard rate)
Post: XVerse Space Pte. Ltd., 8 Eu Tong Sen Street, #14-99, The Central, Singapore 059818
2. These terms and your agreement
These terms are a contract between you and us. They apply when you create an account, start a trial, buy a subscription, or use any part of the service.
Before you complete your purchase we show you, on the checkout page, the plan you are buying, the total price including tax, how often you will be charged, the date of your first charge, how to cancel, and a link to these terms. You confirm your agreement by the affirmative action indicated at checkout. If you do not agree, do not use the service.
Our Privacy Policy explains what we do with your personal information and forms part of your agreement with us.
If any part of these terms conflicts with a mandatory consumer protection law that applies where you live, that law prevails and the rest of these terms continue to apply.
3. Eligibility and age
You must be at least 18 years old to open an account or buy a subscription. By subscribing you confirm that you are, that you have the legal capacity to enter a contract, and that you are responsible for the payment method you use.
An account belongs to the named adult account holder. We do not knowingly provide the service to anyone under 18. If we discover that an account belongs to a minor we will close it and refund the most recent payment in full.
The service is available in most countries, but not all content is licensed everywhere and some features may be unavailable in your location. You are responsible for complying with the laws of the country you are in.
4. Health, safety and medical disclaimer
Please read this before you start training
247FitMe provides general fitness and wellbeing content. It is not medical advice, diagnosis or treatment, and it is not a substitute for care from a qualified healthcare professional.
Exercise carries a risk of injury, and that risk is higher if you are new to exercise, returning after a break, pregnant or recently post-natal, over 65, or living with a medical condition.
Nothing in this section, and nothing anywhere in these terms, limits our responsibility for death or personal injury resulting from any act or omission of ours, or for fraud. See section 23.
Before you begin, consult a doctor or other qualified healthcare professional if any of the following apply:
• you have a heart condition, high blood pressure, diabetes, asthma or another chronic condition;
• you have chest pain, dizziness or loss of balance, at rest or during activity;
• you have a bone, joint or muscle problem that exercise could make worse;
• you are pregnant, have recently given birth, or are recovering from surgery or injury;
• you take medication affecting your heart rate, blood pressure or balance;
• a healthcare professional has advised you to limit physical activity;
• you are unsure, for any reason, whether exercise is safe for you.
While you are training: warm up, work at a level that suits your own fitness, and progress gradually. Stop immediately and seek medical help if you experience chest pain or tightness, severe breathlessness, dizziness, faintness, nausea, or pain that is sharp or does not settle. Do not push through pain.
Make sure your training space is safe and clear, that any equipment is in good condition and suitable for the exercise, and that you have followed the instructions and safety guidance shown with each workout.
You decide whether any given workout is right for you. Coaches in our pre-recorded content cannot see you, cannot correct your technique, and do not know your medical history. Where a workout is described as suitable for a particular group, that is a general guide and not personal advice.
Results vary. Any results, transformations or testimonials shown on our website or in our marketing are the experience of individual people. They are not a promise or a guarantee of what you will achieve. Outcomes depend on your starting point, effort, consistency, nutrition, sleep, genetics and health.
5. What the service is
247FitMe gives you streamed access, while your subscription is active, to:
• a library of pre-recorded workout videos across categories including full body, upper body, lower body, arms, chest, legs, stretching and instructional content;
• workout selections with English, German and Thai language options;
• specialist programmes such as the Golfer's Fitness Primer and Get 247FitMe Active;
• nutrition and intermittent fasting guidance;
• live streamed classes, where scheduled;
• community features, where enabled.
This is a streaming service. You are buying access for the period of your subscription. You are not buying the videos and you do not own them. When your subscription ends, your access ends.
The library changes over time. We add content regularly and occasionally remove it. Section 18 explains what happens if a change materially affects you.
Language options refer to the content itself. Our website, checkout, customer support and these terms are provided in English.
6. What you need, and the limits of your plan
To use the service you need a compatible device and an internet connection. Our current technical requirements, supported devices and browsers, and minimum connection speeds are published at https://workouts.247fitme.com/pages/technical, and form part of these terms. Please check them before you subscribe.
Simultaneous streams
Applies: No fixed limit. Your subscription is personal to you and the adults in your household — see section 7
Registered devices
Applies: No fixed limit. If we introduce one we will tell you before it takes effect, and you will be free to cancel if it does not suit you
Offline downloads
Applies: Available in our mobile apps only. Downloads play inside the app and are available while your subscription is active
Content protection
Applies: Our video is streamed for viewing on our website and in our apps. It is not supplied as files, and your subscription does not license you to download, copy, record, re-upload or redistribute it, other than through the download feature in our apps
Geographic availability
Applies: Some content is licensed for particular territories only and may not be available where you are
Streaming quality depends on your connection, device and location, and we cannot guarantee a particular resolution or bitrate. Data charges from your internet or mobile provider are yours to pay.
7. Your account
You need an account to use the service. Give accurate registration details and keep them up to date.
Your account is personal to you and the adults in your household. Keep your password confidential and do not share your login outside your household. You are responsible for everything done through your account unless someone used it without your knowledge and that was not your fault.
Tell us immediately at 247fitme@247fitme.com if you think someone else has accessed your account.
If use of your account exceeds the limits in section 6 — for example consistently more simultaneous streams than your plan allows, or use from a number of separate locations that is not consistent with a single household — we will contact you first. We may then limit simultaneous streams, and if the position does not change we may suspend the account under section 22.
8. Plans, prices and taxes
Monthly Pack
Price: USD 19.99
Billed: Every month
Equivalent per month: USD 19.99
Free trial: 16 days
Minimum commitment: One month
Quarterly Pack
Price: USD 49.99
Billed: Every 3 months
Equivalent per month: USD 16.66
Free trial: 16 days
Minimum commitment: Three months
Annual Pack
Price: USD 159.99
Billed: Every 12 months
Equivalent per month: USD 13.33
Free trial: 16 days
Minimum commitment: Twelve months
Coaching Consultation
Price: USD 199.00
Billed: One-off — not a subscription
Equivalent per month: —
Free trial: None
Minimum commitment: None — a single service, complete once your consultation has taken place
Coaching Membership
Price: USD 599.00
Billed: Every month
Equivalent per month: USD 599.00
Free trial: None
Minimum commitment: One month
The prices above are exclusive of tax. The price that applies to you is the one shown on the checkout page when you subscribe. That page will always show the total you will be charged, including all taxes, the billing period, and the date of your first charge.
8.1 Tax
Our prices are shown exclusive of tax. Where we are required to charge VAT, GST or sales tax, it is calculated from the country you give us and added to the price.
Before you confirm any order, the checkout page shows you the price, the tax, and the total you will actually be charged. That total is the amount that will be taken from your payment method, and it is the figure that binds. We will never charge you a tax you were not shown before you confirmed.
Because tax rates differ between countries, the total at your checkout will usually be higher than the headline figure above, which is exclusive of tax. Prices are in US dollars unless the checkout shows otherwise. If your payment method is in another currency, your bank or card issuer sets the exchange rate and may add its own fee, which we do not control.
8.2 Price changes
We may change our prices. If we change the price of a plan you are on:
• we will email you between 30 and 14 days before the new price takes effect, in a form you can keep;
• the notice will state the current price, the new price, and the date it applies from;
• the new price applies only from your next renewal, never to a period already paid for;
• you may cancel before then and pay nothing further. If you do not cancel, the new price applies.
9. Free trial
The Monthly, Quarterly and Annual Packs each start with a 16-day free trial. The Coaching Membership has no free trial — your first payment is taken when you subscribe, and section 15.1 explains how that works. The trial length, where one applies, and the date your first payment falls due are shown at checkout before you confirm.
The one-off Coaching Consultation is not a subscription and has no trial. It is dealt with in section 15.1.
Where a trial applies:
• You give payment details when you sign up, but you are not charged during the trial.
• We email you when the trial starts, confirming the end date, the amount you will be charged, and how to cancel.
• We email you again before the trial ends with the same information.
• If you cancel before the trial ends, you pay nothing.
• If you do not cancel, your subscription starts automatically at the end of the trial and we charge the plan price.
One free trial per person. If you have already had a trial, any new subscription begins on a paid basis immediately.
If you change plan during a trial
Switching to a different plan while you are on a trial ends the trial immediately and you will be charged the new plan's full price straight away. Before we process any plan change during a trial we will show you the amount and the date, and ask you to confirm.
10. Billing and automatic renewal
Automatic renewal
Your subscription renews automatically and we charge your payment method, until you cancel. Your renewal date and amount are always shown in your account.
By subscribing you authorise us to charge your chosen payment method for the plan price on each renewal date, until you cancel. You must keep valid payment details on file, and you can update them in your account at any time.
10.1 How renewal works
After your first billing period, no plan ties you into another fixed term. How that works depends on your plan:
• Monthly Pack and Coaching Membership — renews every month. Cancel at any time and your membership ends at the end of the current month.
• Quarterly Pack — your first 3 months are a committed term. After that your membership renews every 3 months, but you are never tied to a further 3 months: cancel at any time and we will end your membership and refund the unused whole months of the period you have paid for.
• Annual Pack — your first 12 months are a committed term. After that your membership renews every 12 months on the same basis: cancel at any time and we refund the unused whole months.
We bill quarterly and annually because that is how those prices are set. Your right to leave is not tied to the billing date — you can end a renewed Quarterly or Annual membership whenever you want, and you do not pay for the months you will not use.
10.2 Renewal reminders
We email you a reminder before every renewal payment, on every plan, stating the renewal date and the amount:
• 30 days before renewal for billing periods of three months or longer;
• 7 days before renewal for monthly billing periods, including Coaching.
We also send an annual summary reminder to anyone who has held a subscription for more than a year, setting out the plan, the amount and frequency of charges, and how to cancel.
10.3 Failed payments
If a payment fails we will try again over a short period and email you. If we still cannot collect it, we may suspend access until payment is made. We will not charge you a late fee. You remain responsible for amounts properly due for periods in which you had access.
11. Cancelling your subscription
Cancel here — no login needed
https://workouts.247fitme.com/pages/cancel — a permanent "Cancel your contract here" page, linked from the footer of every page. You do not need to log in, and you do not need to speak to anyone. You can also cancel from Purchases → Manage → End Membership when logged in, or by emailing 247fitme@247fitme.com.
You may cancel at any time, for any reason, without giving a reason and without penalty. Cancelling is never harder than subscribing was.
Unless you are exercising a right under section 12:
• Monthly Pack, Coaching Membership, and any plan during its first committed term — cancellation stops the next renewal. You keep access to the end of the period you have already paid for, and there is no refund of that period.
• Quarterly and Annual Packs, once they have renewed at least once — you may cancel at any time and we will refund the unused whole months of the current period. You keep access until the refund is processed.
• In every case, after that your subscription ends and you will not be charged again.
We will send you confirmation of your cancellation without delay, on a durable medium, stating the content of your request, the date and time you submitted it, and the date your access ends. If you do not receive that confirmation, contact us — do not assume the cancellation went through.
We may offer you a discount or a pause when you cancel. You never have to accept one, and declining it will not stop, delay or complicate your cancellation. You can complete cancellation without engaging with any offer.
Where your plan supports it, you may pause instead of cancelling. Pausing stops billing for the paused period and limits your access while paused. The conditions are shown in your account.
12. Your 14-day right to change your mind
12.1 If you are a consumer in the EEA or the United Kingdom — your statutory right of withdrawal
You have a legal right to withdraw from this contract within 14 days, without giving any reason. The period ends 14 days after the day the contract was concluded.
This statutory right arises when you first conclude the contract. It does not restart on renewal.
How to withdraw
Tell us clearly that you are withdrawing. You may:
• use the "Withdraw from contract here" function at https://workouts.247fitme.com/pages/withdraw, linked from the footer of every page and from your order confirmation email, and available continuously throughout the withdrawal period. It asks for your name, the contract concerned, and the email address you want the confirmation sent to, and you submit it with a "Confirm withdrawal" button;
• complete and send the model withdrawal form in the Annex;
• or send any other clear statement — by email to 247fitme@247fitme.com or by post to the address in section 1.
You do not have to use the form. To meet the deadline it is enough that you send your statement before the 14 days expire. We will send you an acknowledgement on a durable medium without undue delay, setting out the content of your withdrawal and the date and time you submitted it.
Immediate access, and what it means
We start giving you access as soon as you subscribe. At checkout we ask you to expressly request that we begin supplying the service during the withdrawal period, and to acknowledge that you will lose the right to withdraw once the service has been fully performed.
Requesting immediate access does not take away your right to withdraw. This is an ongoing subscription service, so it is not fully performed within the first 14 days, and the right remains available to you throughout that period.
If you are on a free trial
The Monthly, Quarterly and Annual Packs each begin with a 16-day free trial. Your 14-day withdrawal period runs from the day you sign up, so it ends before your first payment is taken. If you withdraw during the trial you will not have been charged anything, so there is nothing to refund — your subscription simply ends. The Coaching Membership has no free trial. Your first payment is taken when you subscribe and your coaching begins immediately, so if you withdraw within 14 days we refund your payment less a proportionate amount for the period you have had. See "What we refund" below.
If you have bought a Coaching Consultation
That is a one-off service, not a subscription, and it is dealt with separately in section 15.1. In short: you may withdraw and be refunded in full at any point until your consultation is complete. It is complete when your video call with Coach has taken place, and at that point the service has been fully performed and the right to withdraw ends — which is the ordinary rule for a completed service.
What we refund
We will reimburse all payments received from you no later than 14 days after the day we are informed of your decision, using the same payment method you used, with no fee to you.
Where you asked us to begin during the withdrawal period, the law allows us to deduct an amount proportionate to the service supplied before you withdrew. In any other case we may deduct a proportionate amount, and we will show you how it was calculated.
If we failed to give you the required information about your right to withdraw, or failed to obtain your express request before starting, you bear no cost and are entitled to a full refund.
On withdrawal you must stop using the service, and we may disable your access.
12.2 If you are a consumer elsewhere
Your local law may give you similar rights. Nothing in these terms affects them.
13. Refunds
You cancel a Monthly or Coaching membership mid-month, or any plan during its first committed term
What we do: No refund of the current period — you keep access until it ends. Your statutory rights are unaffected
You cancel a Quarterly or Annual membership after it has renewed at least once
What we do: Refund of the unused whole months of the current period
You withdraw from the Coaching Membership within 14 days of signing up
What we do: Because this plan has no free trial and coaching begins immediately, we refund your payment less a proportionate amount for the period already elapsed, calculated across the month. We will show you the calculation. If we failed to give you the required withdrawal information, or failed to obtain your express request before starting, you bear no cost and we refund in full.
The service was substantially unavailable or faulty
What we do: A proportionate refund or price reduction for the affected period, or a refund of your most recent payment in full and termination if the fault is serious. See section 16
We change or remove something that materially affects you
What we do: You may terminate free of charge within 30 days and we refund your most recent payment in full. See section 18
We change these terms materially and you do not accept
What we do: Refund of your most recent payment in full
We end your subscription for a reason that is not your fault
What we do: Refund of your most recent payment in full
We end your subscription for your material breach
What we do: No refund of the current billing period. Any period beyond the current one that you have paid for is refunded
We close an account because the holder is under 18
What we do: Refund of the most recent payment in full
You were charged in error, or twice
What we do: Full refund of the incorrect amount, promptly
You withdraw from a Coaching Consultation before it takes place
What we do: Refunded in full, with nothing to pay
You withdraw from a Coaching Consultation after it has taken place
What we do: Not refundable — the service has been fully performed. See section 15.1
We cannot hold your consultation within 10 days for a reason that is our fault
What we do: Refunded in full if you choose to cancel
You subscribed inside our mobile app
What we do: Refunds are handled by Apple or Google — see section 14
Refunds go to your original payment method. Your bank or card issuer determines how long the money takes to appear — typically a few days, occasionally up to 30. Where a refund is converted back into another currency, the amount you receive may differ slightly because of exchange rate movement.
If you think a charge is wrong, please contact us before raising a chargeback with your bank. We will almost always resolve it faster.
14. Purchases through Apple or Google
If you subscribe inside our iOS or Android app using in-app purchase, some things work differently:
• Apple or Google is the seller for that transaction. Their terms govern it, they collect the money and they account for the tax.
• We cannot cancel your subscription for you and we cannot refund you. Cancel in your device settings (iOS: Settings → your name → Subscriptions; Android: Play Store → Subscriptions), and request refunds through Apple or Google.
• Refunds are handled by Apple or Google under their own policies, because we do not receive or hold your payment.
• Deleting your 247FitMe account does not cancel an app store subscription. Cancel in the app store first, or you will keep being billed.
• Prices, trial lengths and renewal reminders in the app stores are set through them and may differ from our website.
• Pausing may not be available.
Your rights against us for the service itself — its quality, availability, and changes to it — are unaffected, and sections 4, 5, 6, 16, 18 and 23 apply in full.
Where you have a statutory right of withdrawal, it is exercised against the seller of the subscription. If you are unsure who that is, email 247fitme@247fitme.com and we will help you work it out and, if it is not us, tell you exactly how to approach Apple or Google.
15. Coaching, consultations and live classes
15.1 Two separate products
Coaching is sold as two separate products, bought separately, each with its own price and its own contract. You can buy either on its own. Buying a Coaching Consultation does not commit you to a membership, and a membership does not require you to have had a consultation. We set the difference out here, and again at each checkout, because the two work differently if you change your mind.
Coaching Consultation A one-off purchase. Not a subscription. Nothing recurs and there is no trial.
Price: USD 199, charged once
What you get: A pre-training questionnaire covering your fitness, health and daily habits, followed by a one-to-one video consultation with Coach to work through it and set your direction, together with any notes or plan we give you from that session
When it is complete: Once your video call with Coach has taken place
Coaching Membership A rolling monthly subscription. There is no free trial.
Price: USD 599 per month, first payment taken when you subscribe
What you get: One-to-one live video training sessions with your coach, ongoing adjustment of your programme, and full access to the workout library and live classes
When it is complete: Renews every month until you cancel, under section 11
When your consultation happens
We will contact you within 2 working days of your purchase to arrange a time, and we will hold your consultation within 10 days of purchase unless you ask us to schedule it later or we are unable to reach you. If we cannot hold it within that time for a reason that is our fault, you may cancel and we will refund you in full.
Changing your mind about a Coaching Consultation
Because this is a single service that we complete, rather than something supplied over a period, it works differently from a subscription.
At checkout we ask you to expressly request that we begin during your 14-day withdrawal period — which is what lets us send your questionnaire and book you in straight away — and to acknowledge that you will lose your right to withdraw once we have fully performed the service. You do not have to agree. If you would rather we waited until your 14 days had passed before doing anything, tell us and we will.
In plain terms
• At any time before your consultation takes place — you may withdraw for any reason and we refund you in full, with nothing to pay. That remains true even if you have already completed the questionnaire.
• Once your consultation has taken place — the service is complete, your right to withdraw ends, and the USD 199 is not refundable.
We will email you after your consultation to confirm that the service is complete, along with any notes or plan from the session. That email is your notice that the withdrawal period has ended. If you want to withdraw at no cost, do so before your consultation takes place.
Changing your mind about a Coaching Membership
The membership has no free trial: your first payment is taken when you subscribe and your coaching begins straight away. You have the 14-day statutory right to change your mind, running from the day you subscribe. If you use it we refund your payment less a proportionate amount for the period you have already had, and we will show you the calculation.
These are two separate contracts. Withdrawing from or cancelling your Coaching Membership does not affect a Coaching Consultation you have already had, and does not entitle you to a refund of it.
15.2 How coaching works
Where you take a Coaching membership:
• we will agree the format and frequency of sessions with you before you start;
• we will ask you to complete a health questionnaire. You do not have to, but we may be unable to programme safely without knowing about a relevant injury or condition, and we will tell you honestly where that limits what we can offer. Anything you tell us is handled under section 6 of our Privacy Policy, with your explicit consent, and is never used for marketing;
• please give us at least 48 hours' notice to reschedule a session. Sessions missed without notice may not be made up;
• coaching is general fitness coaching. It is not physiotherapy, medical treatment or clinical rehabilitation, and section 4 applies in full.
15.3 Live classes
Live classes run to a published schedule. The schedule may change, and occasionally a class is cancelled. We will tell you as early as we can, and where a class is cancelled we will normally make a recording available afterwards, though we cannot guarantee it in every case.
Your rights under section 16 are unaffected by this section.
16. Service quality and your legal rights
We will provide the service with reasonable care and skill, and the content will match how we have described it.
We aim to keep the service available at all times but cannot promise it will be uninterrupted or error-free. We may suspend it for maintenance, and we will give notice where we reasonably can and keep planned downtime short and outside peak hours.
You have legal rights if the service is faulty, and nothing in these terms takes them away. In summary:
• If something is wrong, tell us. We will put it right within a reasonable time and at no cost to you.
• If we cannot put it right, or do not do so within a reasonable time, or the problem recurs, you are entitled to a proportionate reduction in price or, where the problem is serious, to end the contract and get a refund for the affected period and any period paid for in advance.
• Where you have paid, we may not refuse to let you end the contract on the basis that a defect is minor unless we can show that it is.
• For as long as your subscription runs, it is for us to show that the service was working properly, not for you to prove it was not.
If you are in the EEA or the UK, your rights under the EU Digital Content Directive and the UK Consumer Rights Act 2015 respectively apply in full.
17. Changes to the service
We will keep the service in conformity with what we have described and will provide updates, including security updates, for as long as we supply it to you.
Beyond that, we may change the service — add, alter or remove content and features — but only for one of these reasons:
• a content or music licence expires or its terms change;
• a technical, security or legal requirement makes the change necessary;
• a third-party platform, device or provider we depend on changes or withdraws;
• we are improving the service, replacing content with a better version, or retiring content that is no longer used or no longer meets our standards;
• a coach or contributor ends their relationship with us.
Any such change will be made at no additional cost to you, and we will tell you about it clearly.
Your right to leave if a change affects you
If a change negatively affects your access to or use of the service, and the effect is more than minor, we will tell you by email a reasonable time in advance, and you may end your subscription free of charge within 30 days of that email or of the change taking effect, whichever is later. We will refund your most recent payment in full.
This does not apply where we let you keep the service as it was, at no extra cost.
Routine additions of new workouts, and removal of individual items from a large library, will not normally have more than a minor effect. Removing a whole category, a language option, live classes, or a device app would.
18. Changes to these terms
We may update these terms, but only for one of these reasons:
• a change in law, regulation, or guidance from a regulator or court decision that affects them;
• a change in the service that these terms describe, made under section 17;
• a change of payment provider, platform provider or app store, or in their requirements;
• a change in the tax treatment of the service;
• correction of an error, ambiguity or omission, where the correction does not disadvantage you.
If a change is material — anything affecting price, billing, cancellation, your rights, or our responsibility to you — we will email registered members at least 30 days before it takes effect, explain what is changing, and tell you that you may cancel before then if you do not accept it. If you cancel for that reason we will refund your most recent payment in full.
Minor changes — corrections, clarifications, updated contact details — take effect when we post them.
We will not apply a change retrospectively to a period you have already paid for.
19. How you may use the service
We grant you a personal, non-exclusive, non-transferable, revocable licence to stream the content for your own private, non-commercial use while your subscription is active.
You may not:
• share your account, password or access with anyone outside your household;
• download, record, copy, screen-capture, rip or otherwise reproduce the content, except through any download feature we expressly provide;
• show the content publicly or in a commercial setting — a gym, studio, class, workplace or club — without a written licence from us;
• sell, rent, sub-licence, redistribute or make the content available to anyone else;
• remove or alter any copyright notice, watermark or content protection;
• use the service to build a competing product, or scrape, crawl or harvest data from it;
• attempt to breach the security of the service, interfere with its operation, or access parts of it you are not authorised to reach;
• use it for anything unlawful, or in breach of anyone else's rights.
20. Our content and your licence
All content in the service — videos, audio, images, text, programmes, graphics, the 247FitMe name and logo, and the software — belongs to us or our licensors and is protected by copyright, trade mark and other laws.
Subscribing gives you access, not ownership. Except for the licence in section 19, no rights are granted to you.
If you believe content on the service infringes your copyright, contact us at 247fitme@247fitme.com with details identifying the work, where it appears, your contact details, and a statement that you believe in good faith that the use is unauthorised. We will investigate and remove infringing material where appropriate.
21. Your content and the community
You keep ownership of anything you post — comments, questions, photos, progress notes.
By posting it, you give us a non-exclusive, royalty-free, worldwide licence to host, display and distribute it as part of operating the service. That licence lasts for as long as your content remains on the service. If you delete a post, or we delete it, the licence ends — except that where your words have been quoted in another member's reply, the licence continues for that quotation for as long as the reply remains. If we want to use your content in marketing, we will ask you first.
You are responsible for what you post and confirm you have the right to post it. Do not post anything unlawful, abusive, harassing, discriminatory or misleading, anything that infringes someone else's rights, or advertising and spam.
Community spaces are for encouragement. Treat other members with respect. Debate is fine; abuse, bullying and degrading remarks are not. Please do not give other members medical advice.
We may remove content that breaches these terms and may restrict access to community features. We do not routinely monitor posts and are not responsible for what other members say. Report anything that concerns you to 247fitme@247fitme.com.
You can delete your own posts. If you close your account we will remove your posts on request, though quoted extracts in others' replies may remain.
22. Suspension and termination by us
We may suspend or end your subscription if:
• you materially breach these terms and, where the breach can be put right, do not do so within 14 days of us asking;
• you do not pay an amount properly due;
• we reasonably suspect fraud or unlawful use of the service or of a payment method;
• we are required to by law.
Except where the breach is serious or unlawful conduct is involved, we will warn you first and give you a chance to put things right.
If we end your subscription for a reason that is not your fault — for example if we withdraw the service in your country, or stop operating — we will give you at least 30 days' notice and refund your most recent payment in full.
If we end it because of your material breach, we will not refund the current billing period, but we will refund any period beyond it that you have already paid for.
You may close your account at any time from your profile page, or by emailing us. Closing your account cancels your subscription for the future; see section 14 if you subscribed inside our mobile app.
23. Our responsibility to you
What we never exclude
Nothing in these terms excludes or limits our liability for:
• death or personal injury resulting from any act or omission of ours;
• fraud or fraudulent misrepresentation;
• any liability that cannot be excluded or limited under the law that applies to you, including your rights as a consumer in relation to faulty or misdescribed services.
Subject to that:
• We are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if we both knew when you subscribed that it might.
• We are not responsible for loss or damage that is not foreseeable, or for business losses. We supply the service for private use, and if you use it for a commercial purpose we have no liability for lost profit, lost business, business interruption or lost opportunity.
• We are not responsible for failures caused by events outside our reasonable control, or by your internet connection, device or software failing to meet the technical requirements published under section 6.
• Except for the liabilities we never exclude, our total liability to you in connection with the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.
We give you the guidance in section 4 so that you can judge whether and how to train. Where you train against medical advice or contrary to the safety guidance we give, that is relevant to what we are responsible for — but it does not affect our liability for injury we cause.
24. Complaints and disputes
If something has gone wrong, tell us first. Email 247fitme@247fitme.com with "Complaint" in the subject line and as much detail as you can.
• We will acknowledge your complaint within 5 business days.
• We will give you a substantive response within 20 business days, or tell you why we need longer and when to expect an answer.
Complaints specifically about how we have handled your personal information are dealt with under section 14 of our Privacy Policy, which sets out a separate procedure.
We are not currently signed up to any alternative dispute resolution scheme. If we cannot resolve a complaint between us, we will tell you in writing whether we are willing to use an ADR provider in your case.
If you are a consumer in the EEA, the European Consumer Centres Network gives free advice on cross-border disputes with traders outside your country: eccnet.eu. In Singapore, the Consumers Association of Singapore (CASE) offers mediation: case.org.sg.
25. Governing law and where you can bring a claim
These terms are governed by the laws of Singapore.
Important — your local rights are preserved
If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer laws of the country where you live. Those laws continue to apply to you in full, alongside Singapore law.
• Consumers in the EEA or the United Kingdom: you may bring proceedings against us in the courts of the country where you live, or in the courts of Singapore, whichever you prefer. We may only bring proceedings against you in the courts of the country where you live.
• Consumers elsewhere: you may bring proceedings in the courts of Singapore, and in any court your own local law entitles you to use.
• Where you are not acting as a consumer, the courts of Singapore have exclusive jurisdiction.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
26. General
Whole agreement. These terms, the checkout page on which you bought your plan, the technical requirements page, and the Privacy Policy together form the whole agreement between us. Where the checkout page and these terms differ on the price, billing period or trial applicable to your subscription, the checkout page governs. Nothing here limits your rights in respect of anything we have told you that was untrue or misleading.
Severability. If a court finds any part of these terms unenforceable, that part is removed and the rest continues to apply.
No waiver. If we do not insist that you do something you are required to do, or delay in enforcing a right, that does not mean we have given up that right.
Transfer. You may not transfer your account or your rights under these terms. We may transfer our rights and obligations to another business, but only where your rights are not adversely affected — and we will tell you if we do.
Third parties. No one other than you and us has any right to enforce these terms.
Language. These terms are written in English, and our website, checkout and support are provided in English. Some workout content is available with German and Thai language options. Where we provide a translation of these terms, the English version governs unless the law of the country where you live provides otherwise.
Notices. We will contact you at the email address on your account, so please keep it current. You can contact us using the details in section 27.
27. Contact us
Support, billing, cancellations and complaints
Email: 247fitme@247fitme.com
Telephone: +66822305810
Privacy and data protection
Registered office
XVerse Space Pte. Ltd. · UEN 201912585R
8 Eu Tong Sen Street, #14-99, The Central, Singapore 059818
Annex — Model withdrawal form
(EU: Annex I(B) model withdrawal form. UK: Schedule 3 Part B cancellation form.)
You only need to use this form if you want to withdraw from the contract. You do not have to use it — any clear statement will do.
To: XVerse Space Pte. Ltd., 8 Eu Tong Sen Street, #14-99, The Central, Singapore 059818 — 247fitme@247fitme.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Email address used for the account:
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
247FitMe Terms & Conditions — version 2.0, effective 01 September 2026. Operated by XVerse Space Pte. Ltd., UEN 201912585R, 8 Eu Tong Sen Street, #14-99, The Central, Singapore 059818. Read alongside our Privacy Policy.